Terms of Service

Last updated: 20 May 2026

These Terms of Service ("Terms") govern your use of the Quinvo mobile application and website (the "Service"), operated by Appothecary Ltd (trading as Quinvo), registered in England and Wales (Co. No. 14829124), London, UK.

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use Quinvo

You must be:

  • At least 18 years old.
  • Using the Service for legitimate business purposes (quoting, invoicing, and collecting payment for trade work).
  • Capable of entering into a binding contract.

Quinvo is designed for sole traders and small trade businesses. You are responsible for ensuring that your use complies with any laws applicable to your business, including VAT registration requirements.

2. Your account

You must provide accurate information when registering, including your business name, WhatsApp number, and VAT status. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You must notify us immediately at info@appothecaryltd.com if you suspect unauthorised access to your account.

3. Subscription and billing

Quinvo is a paid subscription service. Subscriptions are billed through Apple App Store or Google Play, managed by RevenueCat. The applicable price and billing cycle are displayed at the time of purchase.

  • Free trial: Where offered, the trial converts to a paid subscription at the end of the trial period unless cancelled beforehand.
  • Renewals: Subscriptions renew automatically at the end of each billing period. Cancel via your App Store or Google Play account settings at any time before renewal.
  • Refunds: Refund requests are handled by Apple or Google under their respective refund policies. We do not process refunds directly. Contact Apple Support or Google Play Support for refund requests.
  • Price changes: We will give at least 30 days' notice of any price increase. Continued use after the notice period constitutes acceptance of the new price.

4. Payments via Stripe

Quinvo enables you to collect payments from your customers through Stripe Connect. By connecting a Stripe account, you agree to Stripe's Connected Account Agreement.

  • Quinvo acts as a platform — we do not handle, hold, or transmit payment funds. Stripe processes all card payments directly.
  • You are responsible for the accuracy of payment amounts and for complying with consumer protection laws when collecting payment.
  • Quinvo is not liable for Stripe outages, payment failures, or disputes between you and your customers.

5. WhatsApp

The Service generates links and messages intended for delivery via WhatsApp. By using this feature, you agree to comply with WhatsApp's Terms of Service. You must only send quote messages to individuals who have provided their WhatsApp number for this purpose. Sending unsolicited messages is strictly prohibited and may result in account suspension.

6. Voice input

The Service includes an optional voice-to-quote feature powered by OpenAI Whisper. When you use voice input, your audio is sent to OpenAI for transcription and is not retained after transcription. Do not include sensitive personal data (such as customer card numbers or passwords) in voice recordings.

7. Your content and data

You retain ownership of all business data you create in Quinvo — quotes, line items, client records, and invoices ("Your Content"). You grant us a limited licence to store, process, and transmit Your Content solely to provide the Service.

You are responsible for the accuracy of Your Content and for ensuring you have the right to store any personal data about your customers. When you add customer contact details to Quinvo, you act as a data controller for that data under UK GDPR and must have a lawful basis for processing it.

8. Acceptable use

You must not use the Service to:

  • Create fraudulent quotes or invoices.
  • Impersonate another business or individual.
  • Send unsolicited commercial messages (spam).
  • Circumvent or interfere with our authentication or security systems.
  • Scrape, reverse-engineer, or copy the Service without our written consent.
  • Violate any applicable law, including UK consumer protection or trading standards rules.

We reserve the right to suspend or terminate accounts that violate these rules without prior notice.

9. Marketing communications

If you opted in to the Quinvo newsletter at sign-up, we will send you product news, tips, and curated deals and offers from third-party partners. You can unsubscribe at any time via the link in any marketing email or by emailing info@appothecaryltd.com. We will never pass your email address to third parties for their own direct marketing.

10. Intellectual property

The Quinvo name, logo, app design, and all software comprising the Service are owned by Appothecary Ltd (trading as Quinvo) or its licensors. Nothing in these Terms grants you any right to use our branding or intellectual property beyond what is necessary to use the Service.

11. Availability and changes

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may update, modify, or discontinue features with reasonable notice. Where a material change adversely affects your use, you may cancel your subscription before the change takes effect and receive a pro-rata refund for any unused prepaid period.

12. Limitation of liability

To the maximum extent permitted by law:

  • The Service is provided "as is". We make no warranties about fitness for a particular purpose or uninterrupted availability.
  • We are not liable for lost profits, loss of business, or indirect or consequential losses arising from your use of the Service.
  • Our total liability to you in any 12-month period is limited to the subscription fees you paid to us in that period.
  • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

These Terms do not affect your statutory rights as a consumer or sole trader under the Consumer Rights Act 2015.

13. Termination

You may cancel your subscription and delete your account at any time. Account and business data is retained for 90 days after deletion, after which it is permanently deleted. See our Privacy Policy for full data retention details.

We may suspend or terminate your account immediately if you materially breach these Terms, or if we are required to do so by law. We will give reasonable notice where possible unless the breach requires immediate action to protect other users or the integrity of the Service.

14. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are entitled to bring a claim in your local courts.

Before initiating legal proceedings, we encourage you to contact us at info@appothecaryltd.com so we can attempt to resolve the matter informally within 30 days.

15. Changes to these Terms

We may update these Terms from time to time. We will notify you via push notification or email at least 14 days before any material change takes effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

16. Contact

General enquiries: info@appothecaryltd.com

Legal & disputes: info@appothecaryltd.com

Appothecary Ltd (trading as Quinvo)
Co. No. 14829124
London, UK